What We Collect and Why
When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to
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match your account credit and process withdrawals back to the same wallet. We do not store your mobile banking PIN or full wallet credentials; those stay inside your own payment app. We also collect device and session data — browser type, IP address, and pages visited
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— to keep your account secure and to detect unusual login activity. This data is not sold to third parties. It is shared only where required by the payment processor handling your bKash, Nagad, or Rocket transaction, or where applicable law in your eligible region requires
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disclosure. You can request a copy of the data we hold on your account at any time through our support channel. Retention periods follow the requirements of the jurisdiction under which your account is registered; we do not keep data longer than necessary for those purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.